Tuesday, December 26, 2006

Roger Hamilton - Consumer Beware

Consumers are advised to beware of Roger Hamilton of XL Results Foundation www.resultsfoundation.com who is selling a life membership program. Roger Hamilton a British national formerly of Singapore and based in Bali is facing refunds of more than $SGD 1 million from disgruntled members of the community.

A copy of the community based petition can be found on http://rogerhamiltonexposed.wordpress.com

In Singapore, members of the business community have lodged more than SGD $1 million in refund/transfer requests to the Chairman of XL Results Foundation Roger Hamilton and his associate Dave Rogers www.resultsfoundation.com

The lodgements were co-ordinated by civic campaigner Ms Ann Phua who represents the community. Disgruntled XL members have also lodged formal complaints with the authorities including the Consumer Protection Association of Singapore and the Ministry of Foreign Affairs. Included in the complaints were refund demands from five Britons based in Singapore as well as refunds lodged from New Zealand , Indonesia , Hong Kong , Malaysia , Thailand and the United Kingdom . Full details of the community petition lodged against the company were posted on the blog http://rogerhamiltonexposed.wordpress.com/ in the United Kingdom.

Further blogs in Singapore and comments posted on various internet sites have challenged Mr Hamilton and raised concern over unscrupulous business dealings.

At a recent public forum in Singapore, 90 XL members raised issues on a range of concerns including misrepresentation, dishonest business conduct and charity fraud. Mr Hamilton has spent hundreds of thousands of dollars of life membership funds on legal fees against a former Australian employee and disgruntled XL members.

Mr Hamilton has until the 17th February 2007 to refund the SGD$1 million in requests. Further refund requests, community based action and intense media scrutiny of Roger Hamilton and the company is expected.

Latest press article:

Radio 93.8 Live, SingaporeEnglish News
Transcript02/12/06 Roger Hamilton, XL Results Foundation & XL Members

In Singapore, About 30 members of the business network club, XL Results Foundation, met uptoday to discuss plans on getting their money back. They had paid thousands to be life members but said they weren't getting thevalue for their money.

A meeting with the club's owner, British national Roger Hamilton has beenscheduled for Wednesday.Wu Shang Yuan with this report.


Close to 70 local and international members have voiced concerns about the Foundation, after paying between 3,200 and 5,400 US dollars for themembership.They want a total refund of close to half a million US dollars from RogerHamilton, a wealth consultant from the UK.The life members had wanted out, after realizing that training and mentoringworkshops, organized for them by the Foundation, weren't useful and theywereunable to get the business contacts they'd expected.

However, the members were told they had to find buyers of their memberships,ontheir own. One of the life members Adelaide Chong received a call just a few days agofromthe Foundation. I already informed Roger that I wanted to transfer my membership and leavebecause I think someone else can take advantage of it. So they say well, theoptions is the first one, you find your own. The second one is they haveagentsbut they'll charge some commission - I say I'm not going to pay anycommission.

Members like Ray Bigger also had doubts about the Foundation's promise ofdonating part of the money they received to charity.In the last two years, there's been no photographs, no press releases, noannouncements of any money made to charity. And I'm saying why?!

Mr Hamilton had said in previous reports that his Foundation is looking intothis matter and that it'll look into requests for transfer of memberships.

With a meeting scheduled with him on Wednesday, life members are hoping thatthe matter will be resolved by mid-December.


1 comment:

Consumer Alert said...

This is an overview of the meeting with disgruntled XL members and Roger Hamilton. Members were told they were not to record and urged not to go to the media again. Members of the media were present. This is a transcript of the proceedings and can be verified if necessary with media recordings.

The nominated representative of members in Singapore and Asia Pacific is Ms Ann Phua, email: anph@rvmediaworld.com

Disgruntled XL members against Roger Hamilton of XL Results Foundation, Wednesday 6th December 2006
2.30pm, The Regent, Singapore

Approximately 90 members turned up to the open forum. There are approx 300 life members in Singapore.
(The turn out was high considering the time start of 2.30pm). Linda Ruck who
is in litigation with Roger Hamilton and XL also attended the meeting.

Roger Hamilton 'had' people in the audience he selected to give 'testimonials"

Out of all present only 8 attendees raised their hands to say they were happy.

It was at times a heated exchange from disgruntled members who raised the
following issues:

Where are the shares provided by the original company Competitive Edge?
Where are membership funds?
Roger Hamilton on behalf of the company promised to buy memberships back but this has not been honored
The coaching is useless
Members were not happy with the transfer USD$500 fee.
Many members had never received the terms of conditions or receipts.
The terms and conditions were issued after members originally paid.
Concern was raised over the terms and conditions changing.
No cooling off period or refund policy.
Regarding the transfer policy 'if you don't want the membership yourself how
can you sell to another sucker'?
Roger Hamilton promised verbally since 2003 and on the website 10% of all
revenue will be donated to charity
How can you say this is a typo when you personally said this to us and you are the Chairman?
10% of profits means nothing, how do you monitor this?
Take responsibility for the problems in the company.
There is no transperancy.
The company and Roger Hamilton had an integrity issue.
We purchased a membership because we trusted you. We don't trust you anymore.
Doubts over the credibility of the Wealth Dynamics profiling system.
Concern over being conned.
What happens to all members and funds if you get run over by a bus?
When will you pay us back?
We want our money back.
We have been asking for two years and you didn't respond until the negative
media came out. We don't care if you don't like the media exposure.
It is good members have been connnecting with each other to challenge you as a collective group. (The company had sent out information to the members that people were ficticious and it was a slur campaign by one person when there were 90 people in the room and 'ficticious' individuals were also sitting in the room -This included Ann Phua).

Why did members have to go to CASE, small claims, lawyers and the media to finallly get a response from you and the company?
We are not interested in any of these testimonials all we want is our money
If other members are happy that's great we just want out.
You are in litigation with Linda Ruck and have spent a lot of money on legal
fees, it doesn't matter what it takes this legal action is to stop now.

In Summary: Members were given out forms by XL which have to be submitted within 48 hours for a transfer which will take 3 months and more. Ann Phua asked several questions on behalf of the community and also expressed concern why members only had 48 hours when she was also representing members outside of Singapore.

A group of members met after the event to discuss the proceedings.

There was overall concern that there were too many conditions on the
transer/refund forms.
Members believed they were being 'held hostage' to say they were happy with the company when clearly they weren't happy.
Members felt strongly about this issue and thought the document was 'crap'
Members did not believe the company would be around in 500 years as promised by Roger Hamilton.
Members expressed their concern for other members who signed the form without checking and submitted it direct to the company, they believed they would have no legal recourse.
Members would not pay the $500 USD transfer fee.
Members who had not made full payment would not top up the membership. The refund is to be paid unconditionally.

As a collective group members have changed the forms and deleted numerous
restrictions placed by the company with members stating the following:

Option 1
Adding a clause "Roger at the Forum has agreed to facilitate the transfer
Ticking the box - "I am transferring due to unresolved grievances"

Members are submitting the forms direct to Ann Phua (email: anph@rvmediaworld.
com) who is overseeing this matter to ensure members are treated fairly and get their refund. Ann Phua will submit forms on behalf of the community today in Singapore and on Monday 11th December at 12noon. Any member who wishes to transfer out can contact Ann Phua and submit their forms to her. The media will be updated and members have agreed to be quoted on radio and for follow up articles. If the facilitation of all member transfers is not honoured members will take further action.